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M.Tolman

MICHAEL  TOLMAN

Linkenbach, Germany  0049 1602883841  m.tolman@noitex.com

Executive Consultant

Gifted Programme Manager with 20+ years of experience expertly orchestrating global programmes

that maximise both business and IT objectives in alignment with organisational requirements and

budgetary constraints. Excellent collaborator in bridging business and IT needs while providing hands-

on leadership that transforms team members’ technical ideas into measurable results. Efficacious

communicator, fluent in English and German, who motivates a high performance team in a fast-paced,

rapidly shifting environment. Visionary Consultant with exceptional ability to forecast trends, identify

opportunities, and create productive plans for long-term initiatives that leverage this big picture

perspective. Proficient in personnel management and client counselling. Talented Project Manager

capable of interfacing with diverse personnel and clients in a multi-national environment and across the

globe.

Business Management  Programme Development & Management  Project Management

Business Transformation / Transition

Business Process / IT Governance   Risk Management  Physical Security / IT Security Management

Governance and Compliancy Audits  IT Service Management  Crisis Management  ITIL

Building Security  Resiliency / Business Continuity Management  Process Design / Implementation

Data Centre Design & Operations  Telecommunications / Network Engineering  Offshoring

Inter / Intra Networking  Mobility Networking  Virtualising IT Landscapes  Vendor Management

Infrastructure Planning / Optimisation / Virtualisation  Cloud Computing  IT OutsourcingTCP/IP

BGPOSPFFirewallingIntrusion Detection IT Forensics

Process Standardisation   KPI Design  Supply Chain Management  Systems Management

Process Engineering   Test Assessment  COBIT, ISO, CMMI  Microsoft

PROFESSIONAL EXPERIENCE

NOITEX  2013-present

Founder and owner of Noitex e. K

Freelance consultant

July 2013-May 2014

Assisting major logistics firm in developing and implementing ITSM, ISMS and Governance strategies

and processes as well as organizational restructuring.. Performed enterprise country IT audit to verify

conformance with international requirements in IT governance and to determine maturity level against

COBIT practices.

Coached executive management in developing and implementing ISMS and ITSM structure and

processes.

CGI LOGICA  2012-2013

IT and business consulting firm with 69K+ employees in Americas, Asia and Europe.

Delivery Assurance Manager / Executive Project Manager

Assessed skill level of all Programme Managers in Logica to determine CGI standards compliance and

projects assigned accordingly. Reviewed critical projects and reported monthly to CEO. Served as

POC for clients to address concerns and assure delivery, re-negotiating contracts as needed. Managed

project teams. Designed and executed new processes. Ensured efficacious monitoring of key projects

and resolution of delivery issues.

Management Achievements:

Acted as project Manager Development Coach and “Ailing project Coach.”

Intervened in faltering projects to ensure deliverability and modified contracts accordingly.

Solved project issues, coached Project Managers, and resolved problems at executive levels.

Served on project review board and renegotiated contracts for key projects.

Effected project review board and delivery assurance processes during merger.

Developed and executed global project Manager coaching programme.

Formularbeginn

CONSULTANT TO MAJOR AND INTERMEDIATE SIZED LOGISTIC / RAIL FIRMS  2011-2013

Senior Data Centre Conformity Auditor / Global Programme & Process Manager, Insourcing

Directed major DC audits to ensure ISO, COBIT and federal compliance, and to address ITIL

governance, risk management processes, and physical / IT security. Audited architecture and staffing

to determine service requirements availability was met. Recommended improvements to executive

management. Orchestrated business, projects, and 3rd party vendors. Designed and instituted sourcing

processes and infrastructure. Performed global platform hosting, network and contract transfer

process. Developed insourcing strategy, launch plans and specification roadmaps of multiple networks,

consolidation of multiple application landscapes, risk management / mitigation and budget.

CONSULTANT TO MAJOR AND INTERMEDIATE SIZED LOGISTIC / RAIL FIRMS (Continued)

Senior Data Centre Conformity Auditor / Global Programme & Process Manager (Continued)

Consultant Accomplishments:

Advised senior management and programme steering committee during transition programme.

Optimised support / crisis management processes globally.

Managed €MM sourcing transition programme impacting €200M+ budget.

Negotiated and instituted global insourcing contracts between multiple business units & vendors in

politically sensitive, internal / external environs, including government matters to be resolved.

DHL IT SERVICES  2006-2010

Global logistics organisation, shipping international parcel, express, air / ocean freight, road and rail.

Global Programme Manager – Business Continuity / Crisis Management

Produced and directed global BCM programme, based in Germany and Prague, with €5M+ total

budget, impacting €270M operational budget, 3K+ employees, 3 major data centres and 13 satellites

across multiple continents. Served on DP DHL global BCM and pandemic steering Committee.

Ensured BCM compliance with corporate policy and local / regional / international legislative

requirements. Generated financial and operational plans. Negotiated service provider contracts.

Prepared and implemented global pandemic readiness system. Advised senior management on

pandemic, crisis management and disaster recovery. Managed personnel and facilitated transition to a

consolidated IT environment. Produced / enforced security policy, aligning with global requirements.

Operational Feats:

DP DHL recognised IT Services BCM as centre of excellence.

Established BCM’s strategy, procedures & processes as template for Corporate Security & HR.

Guaranteed operational facilities in crisis with global pandemic planning contingencies.

Liaised between local and national governments to prevent regulatory shutdown of operations.

Negotiated special disaster process to import / export supplies in / out of major impacted regions.

Educated global management teams on crisis management and escalation.

Created a new emergency global notification system, managing IT security within Germany.

Produced cloud computing strategies to lower total operational costs.

DEUTSCHE POST IT SOLUTIONS GMBH  2003-2006

Mail and logistics service group.

Managing Engineer – Product Development

Acted as Project Manager, Requirements Engineer, Manager, Enterprise Architect, Business Analyst,

Process Manager and Security Manager for Germany. Managed data centre operations. Enforced

SLAs and reported to clients. Monitored DPITS data centre system security. Integrated applications

into DC infrastructure. Ensured compliance with international standards. Acted as Line Manager, with

12+ direct reports. As Project Manager, led international team of 20 on Trusted Federated Networks:

Multi Corporate Network Merging project and Pack Station project. Liaised between service providers

and DP DHL BUs. Outsourced vendors.

Operational Highlights:

Designed and instituted intrusion detection / prevention systems and reporting infrastructure.

Attained external government security certifications.

Implemented IT governance and ITIL support processes for Frankfurt data centre.

Directed merger of DHL Deutsche Post and EXEL network, working with Senior Managers.

Negotiated with TSI and DHL, and coordinated corporate entities’ activities.

Developed operational guidelines / processes and hosted client workshops on analysis / design.

Supported network and end-to-end services with field networking and management consulting.

Determined governance requirements and designed framework, remaining security compliant.

DEUTSCHE POST E-BUSINESS GMBH  2001-2003

Data Centre Manager / Project Manager

Acted as Project Manager, Requirements Engineer, Manager, Enterprise Architect, Consultant, Chief

Software Engineer, Team Lead, Test Manager, and Process Manager. Directed operations of major

web environments, EDS systems and SAP Hosting and other web / B2B applications. Led major global

web environment and data centre project to transfer data between data centres, while maintaining

operational resiliency.

Management Successes:

Directed transfer of web computer centre – 500+ systems – to a new high security data centre.

Developed disaster recovery measures for e-commerce applications.

Achieved migration with full transparency to end users, 0 downtime and 100% data authenticity.

Data centre passed multiple, major penetration tests without discrepancy.

Directed major software rollout for B2B Platforms and eCommerce systems

DEUTSCHE POST E-BUSINESS / AVINCI AG  1999-2001

Senior Consultant / Project Manager

Directed diverse projects for e-commerce Operations Data Centre. Designed and constructed web data

centre. Integrated multiple secure web applications and instituted certification systems.

IBM GLOBAL SERVICES  1996-1999

Business consulting services – world’s largest business and technology services provider, with 190K+

employees throughout 160+ countries.

Senior Consultant

Served as Team Manager, Senior Consultant and Project Leader / Manager. Led Process, Modelling

and Business Engineering for high-profile, international IT projects comprising a major bank merger.

Consultant Achievements:

Designed and optimised networks to meet international banking requirements.

Built platform for 200K participants across 1.5K systems hosting 500 apps for Dresdner Bank.

Established new centre of excellence for IT Security.

Developed IT governance strategies for internal / external sales.

Attained 1.5M DM in 1st 3 months of operation with high performance team of 15.

Received extra incentive bonus of 5 months wages and commendation letter.

TERRACOM INTERNATIONAL GMBH  1992-1996

IT infrastructure Development Company of alternative voice data solutions in Europe, with 300 staff.

CIO / CEO

Led multiple corporate voice / data network implementation programmes in Europe. Executed

economic analysis & market study.

Management Accomplishments:

Directed European expansion strategy, establishing Terracom Europe.

Managed contract negotiations between various carriers and regulatory commissions.

Determined strategic points of entry into the European telecommunications market.

Developed 1 of the 1st private call back systems and fax data networks in Europe.

Generated €15M annual revenue.

US ARMY

Logistics Officer  1971-1992

Developed military logistics plans to support infantry operations in Southeast Asia. Executed troop

movement plans and major deployment operations.

PROFESSIONAL TRAINING & QUALIFICATIONS

CISSP; CISA; CCSP; First Choice – Master Bronze; Six Sigma & Lean methodology;

ITIL Professional Certification (2004); ITIL (2002); Cisco Certified Network Professional Inter/Intranet;

Global Telecoms Certified Engineer (TWA); CNE; Microsoft & CISCO Certifications; Prince 2; PMI

EDUCATION & AFFILIATIONS

IT Landscape Management & Design Refresher Course

Mainz, Germany

Master of Science in Information System – Telecommunications & Logistics

US Army War College

BCI Institute; BSA; BSI; BCM; Exchange Forum;

UN Postal Action Group; CMMI Institute; ITSMF; ISC2; ISACA